Terms and Conditions

This page, together with the policies of Flavours Catering Company Limited (collectively referred to as "Flavours", "we", "our" or "us") and other documents referred to on it, stated the Terms and Conditions on which you may make use of flavours.com.hk ("Website" or "Site") whether as a guest or Customer. Please read the Terms and Conditions before purchase. By using our Site, you indicate that you accept these Terms and Conditions.

Intellectual Property and Content
The intellectual property rights in all content made available to you on or through this Site remains the property of Flavours or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Flavours and its licensors.

You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any form, any of the content or copies of the content supplied to you or which appears on this Site nor may you use any such content in connection with any business or commercial enterprise.

Disclaimer of Liability
At Flavours, we make every effort to identify ingredients that may cause allergic reactions for those individuals with food allergies. Our kitchen offers products with tree nuts, butter, and eggs. While we take steps to minimize the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with peanut, tree nut, soy, milk, egg or wheat allergies.

Items marked gluten friendly/ dairy free are made with no gluten-containing/ dairy ingredients. However, there is always a risk of contamination. Customers concerned with food allergies need to be aware of this risk. Flavours will not assume any liability for adverse reactions to food consumed, or items one may come in contact with while eating our products.

Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. Please note, it is possible that your card may charge you an online handling fee or processing fee. We are not responsible for this.

Pictures are for reference only. All of the product images are taken by our team. The images shown on the website may slightly differ from the actual products due to the lighting or display settings.

The prices displayed at the Site are quoted in HKD and are valid and effective only in Hong Kong. Prices exclude delivery costs.

Order Instructions
The purchaser shall bear responsibility for the accuracy of the order. Once the order is placed, it could not be cancelled. Please note that we do not offer refund service, please forgive us for any inconvenience.

Promotion offer cannot be used in conjunction with any other offer (except for Free Shipping promotion).

Disposable cutlery will be provided according to the upper limit of the catering sets, for instance, there will be 15 sets of cutleries for a 12-15 person set. You can purchase extra cutlery on our website.

Order Procedures
When the order is successful, you will receive an order confirmation email. If you do not receive it, please check your spam folder. In case you still cannot find the confirmation email, please contact us.

If electronic payment is selected, the payment process will be encrypted and handled by the respective platform. We will not attain any information of your credit card and related information. The payment platform may collect an extra service fee.

If you choose to pay by bank transfer/ATM, you have to pay to the following account within 24 hours. The payment proof or deposit slip should be sent to (852)6368 9453 via Signal/ WhatsApp. After order completion and receiving your proof of payment, a notification email will be sent to you in 2 days. If you still haven't received the notification after 2 working days, please call (852)6368 9453 or email [email protected] If you cannot complete the payment within 24 hours and send us the proof of payment, please notify us in advance, otherwise the order would be cancelled.

【Account details】
Beneficiary Name: Flavours Catering Company Limited
Bank Code: 024
Account No.: 390-845261-883

【FPS (Faster Payment System)】
Account No.: 6368 9453

Once the payment is completed, the order cannot be cancelled.

Delivery Arrangements
In the order process please carefully check the order content, delivery address and your contact number. The order cannot be cancelled after order confirmation. If you wish to make change of the order, including:
a. Changing the items (The difference will not be refunded if the price of the exchanged item is lower than the original one)
b. Changing the delivery time
c. Changing the delivery address

Please contact us 2 days prior to the delivery date.

The default meetup point would be the parking garage of the designated delivery address. Delivery service is available from 10:00 – 20:30. There might be extra costs for other times. Please contact us for further enquiry.

Delivery Services are not available for the remote areas as shown below: Outlying Islands, Discovery Bay, Lantau Island, Lo Ma Chau, Ma Wan, Shek O, Tai O For other remote areas, please contact us for enquiries.

Customers need to pick up the food within 20 minutes of the arrival time stated on the order, otherwise the driver will charge an additional fee according to the situation, or have the right to return the food to the company. We will not reschedule or refund the order in this regard.

Delivery will be suspended if the Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 8 (or above) is hoisted. We will reach out to you for a new delivery schedule. Orders are not eligible for refunds.

In the case of missing or wrong items, please notify us within the same day to arrange replacement or refund. We will not make any further arrangements or compensations for the order if Customer failed to notify us on the day of delivery.

Amendments of Terms and Conditions
We reserve the right to amend these terms and conditions without prior notice. All amendments to these Terms and Conditions, including our policies will be posted on our Site and be effective immediately. Your continued use of the Site constitutes acceptance of the amended Terms and Conditions. The Chinese version shall prevail. We reserve the final decision in case of any dispute.

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